Germstar® for Domestic

Good hand hygiene at home means your family is less likely to contract common infections such as colds, flu’s and stomach bugs.

Germstar® for Education

Germstar hygiene systems help protect students from nursery age through to university in an environment where illness causing germs are easily spread.

Germstar® for Healthcare

People who work in hospitals, care homes and doctors surgeries are frequently exposed to germs. It is recommended to wash your hands regularly and apply hand sanitiser to keep up with infection control procedures.

Germstar® for Leisure

Wellbeing and hygiene at leisure facilities goes hand in hand to give your customers and workforce the required protection in reaching their goals.

Germstar® for Hospitality

Hotels, restaurants, airlines, and cruise ships are beginning to offer infection control products to protect both customers and staff. Guests and employees alike appreciate the convenience of infection protection where they work and play.

Germstar® for Industrial

Our unique range of hand hygiene products are available in many different sizes, making it the ideal product for busy service engineers who might not always have access to hand washing facilities.

Germstar® for Care and Nursing Homes

We help protect care homes everyday with our Germstar dispenser system, our tailored service makes hand washing and sanitising quick and easy and will not damage the skin of the user with frequent use.

Germstar kills 99% of all transient bacteria. Fact.
Germstar kills 99.9% of all transient bacteria, viruses and fungus on contact.
Our unique infrared touchless dispensing system eliminates cross infection and provides complete hand sanitation.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [info@germstaruk.com].

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [info@germstaruk.com] and send your item to: Unit 17 Regents Trade Park, Barwell Lane, Gosport, Hampshire, PO13 0EQ, United Kingdom.

Shipping

To return your product, you should mail your product to: Unit 17 Regents Trade Park, Barwell Lane, Gosport, Hampshire, PO13 0EQ, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £20*, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

*£20 is the amount Royal Mail will cover on post not sent on Signed for/Special Delivery.

The Germstar Ranges

OriginalGermstar Original

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CitrusGermstar Citrus

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NoroGermstar Noro

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Extra Mild SoapGermstar Extra Mild Soap

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DegreaserGermstar Degreaser

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We at Germstar UK provide a complete support and supply service for our unique sanitation system for clients throughout the United Kingdom including the NHS, schools, big chain restaurants and cruise lines. For more information on our products please look through our website or call us on 01980 616800.

Latest News

Germs in the Office

09/08/2016

Offices are a hot-spot for germs and bacteria and often aren't cleaned as they should be due to rules and regulations. Therefore it's important that you maintain a hygienic workspace by regularly sanitising your work area.

Frightening Facts

28/07/2016

There are lots of harmful germs and bacteria lurking out there which is why it's so important to learn about what they are, where they are and how to get rid of them! Read some of our Frightening Facts to find out more about germs.